Customer Success Engineer

Full-time

|
New York City

Role filled

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Salary range: $100k - $140k OTE

About Flint

Founded in 2023, Flint is an AI-powered platform built for schools. In just two years, we’ve partnered with 250+ schools across the U.S. and internationally, and we’ve doubled revenue in the last six months.

We’re now focused on strengthening the foundation of our Customer Success function to ensure schools are supported, engaged, and successful as we scale.

This is a rare opportunity. You won’t be stepping into a fully formed machine—you’ll help design how Flint supports schools as we grow to thousands of customers.

The Role

We’re looking for a Customer Success Engineer who cares deeply about customer outcomes and is excited to use systems, automation, and AI to deliver them better at scale.

You’ll work closely with the Head of Customer Success to both run and evolve our CS motion. You’ll own real accounts, real renewals, and real outcomes—and help design the machinery behind them.

Our customers are schools: teachers and administrators navigating AI for the first time. They need someone who listens well, explains clearly, and shows up consistently—and a team that gets smarter and more scalable every month.

This role is not a fit if you want a fully built-out org with fixed processes and a narrow lane. It is a fit if you like ownership, ambiguity, and building the plane while flying it.

The Big Picture

The world has changed irreversibly. At Flint, we believe every role should be AI-native. That means using AI not just as a feature we sell, but as a core part of how we work: writing, analyzing, supporting customers, engaging users, building workflows, and scaling impact.

This role has two parts:

1) Do the work

You’ll operate as a hands-on Customer Success owner:

• Supporting customers day to day
• Creating and Running Group Instruction Webinars for Users
• Writing help content
• Owning renewals
• Learning exactly what drives retention, adoption, and NRR

2) Then, engineer the system

Once you understand what moves the needle, you’ll help automate, systematize, and scale it:

• Build systems that turn Customer Success from a support function into a core driver of retention and growth.
• Build AI-assisted workflows
• Improve tooling and processes
• Help the team influence outcomes at scale, not just one email at a time

This is a builder role inside Customer Success—not just support, not just ops.

What You’ll Do

Customer Success (Execution)

• Own inbound customer communication via Intercom and email
• Manage a portfolio of school accounts, ensuring adoption, value realization, and successful renewals
• Own renewal conversations and help drive retention and expansion
• Triage customer issues, coordinate with Product and Engineering, and make sure nothing falls through the cracks
• Run and improve scaled CS initiatives: customer webinars, product updates, help center content, and teacher PD sessions
• Surface customer insights to Product, Marketing, and Engineering

Customer Success (Systems & Scale)

• Identify repetitive, manual, or high-leverage CS workflows and help automate them
• Use AI tools (and build lightweight internal systems) to improve speed, quality, and consistency of customer work
• Help evolve our CS tech stack (HubSpot, Intercom, Mixpanel, integrations) into a real operating system
• Build processes and playbooks that let the team influence outcomes at scale
• Partner with the Head of CS on designing how Customer Success works as Flint grows

Who You Are

• You have ~1–3 years of experience in Customer Success, Support, Ops, RevOps, or a similar customer-facing, systems-adjacent role
• You’re AI-native by default: you use tools like ChatGPT and/or Claude regularly to think, write, analyze, and work faster (bonus points if you use OpenClaw)
• You care about outcomes, not just activity—retention, adoption, and customer impact actually matter to you
• You like doing the work and stepping back to ask: “How do we make this scalable, faster, or less manual?”
• You’re highly conscientious: you take ownership, follow through, and don’t drop balls
• You communicate clearly and build trust quickly—especially with educators and administrators
• You’re organized, proactive, and comfortable operating in ambiguity while things are still being built

Bonus Points For

• Experience in education (teaching, special education, or EdTech)
• Early experience in customer success, support, operations, or marketing
• Comfort working with CRMs, support tools, or analytics platforms

What We Offer

• Meaningful early-stage equity
• Health and dental insurance
• The opportunity to shape how Flint supports schools as we scale
• Report directly to the CEO
• Direct collaboration with the Head of Customer Success