Customer Success Manager

Full-time | New York
Role filled
Salary range: $100-170k + equity

About Us

Founded in 2023, Flint is an AI platform built for schools. In just two years, we’ve partnered with 250+ schools across the U.S. and abroad. We’ve doubled revenue in the last six months, and now we’re building the foundation of our Customer Success team.

We’re looking for our founding member within the CS team to work directly with our Head of CS, Jacob. This person is someone who can help us scale customer success without shortcuts to make sure every school not only renews but expands with Flint.

The Role

You’ll own 100+ customer relationships (individual private and/or international schools), and be expected to:

• Go above & beyond: No matter what, the customer needs come first.

• Drive adoption & renewals: Personally check in with every customer at least once every 2 months, track health, and ensure a minimum of 110% NRR.

• Be curious & proactive: Anticipate customer needs, ask the hard questions, and dig into what’s really working or not in classrooms.

• Write & build: Own the Flint Help Center, write Intercom articles, create training guides, and build internal processes that future hires can scale.

• Support onboarding: Guide new schools through rostering, integrations, and tech/admin setup. Make the skeptical teachers feel supported and excited.

• Handle support: Manage inbound customer tickets in Intercom, ensuring quick resolution and clear communication.

This is a high-ownership role. You’ll wear many hats including support, onboarding, renewals, writing, and process creation. You’ll be the kind of person who thrives in a fast paced environment with high expectations.

Who You Are

We’re not looking for “just another CSM.” We’re looking for someone who can grow with Flint.

• Extremely personable: You can relate to teachers, admins, and IT leaders alike.

• Curious: You ask lots of questions, dig deeper to uncover root issues, and connect insights across partners to solve both immediate needs and long-term challenges.

• Strong writer: You can take a recurring customer issue and turn it into a clear, helpful article or resource.

• Quick learner: You can pick up complex processes such as integrations, reporting, and internal systems and own them quickly.

• High-energy & resourceful: You’ll do what it takes to get a customer what they need, even if it’s not “your job.”

Bonus Points For

• Education experience: Past experience in EdTech or teaching.

• Prior experience in CS or account management, especially at a fast-growing startup.

What We Offer

• Competitive salary and meaningful equity.

• Health and dental insurance.

• The opportunity to be the first CSM hire at one of the fastest-growing EdTech startups, shaping the foundation of our CS team.

How to apply

Apply via Dover!