# Emergency Support?

**Andrew Chiu**  
Head of Technology and Innovation (Secondary) / Robotics Design Teacher, Victoria Shanghai Academy - Hong Kong  
**Dec 11, 2025**

Hi Flint Team,

Wondering if there is a channel for emergency support?

For example when we encounter Flint is down or there is a critical issue requiring immediate support?

(This morning we experienced no access to Flint and not sure what is best channel for support)

Thanks  
Andrew

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**Sohan Choudhury**  
CEO of Flint  
**Dec 11, 2025**

Hi Andrew! Emailing [support@flintk12.com](mailto:support@flintk12.com) would be best. That email address is monitored by multiple folks on our team in order to ensure the fastest response time.

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**A Khan**  
**Jan 7**

Is your support working hours based on US time?