Welcome to the community support space!

LG
Lulu Gao
Admin
Apr 22, 2025
Head of Teacher Experience @ Flint

This is a collaborative space for educators across the world using Flint to…

❓ Ask questions about the Flint product to the Flint team and community
📝 Give feedback on the Flint product
🙋 Request new features or capabilities in Flint

Feel free to create a post for others to comment and react to! Our team will be diligent in informing you of all of our suggestions and solutions as well. 😊

Conversation Summary

The discussion centers around users experiencing issues with receiving certificates for Flint courses and seeking technical support. Lulu Gao responds with possible explanations and guidance on how to resolve these issues, while also providing contact information for technical support. The tone is helpful and focused on resolving user concerns.

User Comments

Preeti Rana
Life Learner.
Hi Lulu,
I too have not received the certificates for Flint Level 1 and Level 2. Please could you confirm as I just assumed you will reach out whenever it's marked and done. I enjoyed the learning about AI.
Thanks also, for the campfire session yesterday.
Warm regards,
Preeti Rana

Lulu Gao
Hi Preeti, thank you for coming to the campfire! It’s possible that you marked the quiz as complete without submitting, which is something I’ll look into improving in the experience here, but that would show the quiz as completed without having sent the results to our end. Let me know if you get the chance to check your email!

Joy Perez
Hi how can I communicate with technical support?

Lulu Gao
Joy Perez Hi Joy! You can email support@flintk12.com for support during the week or visit help.flintk12.com to see our documentation and chat with our AI helper, Fin, who can get you immediate answers based on our documentation.

Joy Perez
Thank you Lulu.

Mike Sidnam
Hi Lulu,
I just completed my Flint 101 and have not received my certificate or link to print it out. I have checked, completed, submitted and logged off and back into my account. Can you help me out?