Incident 1: Sparky is struggling to read PDFs, PPTs and Word documents
Date: Feb 19, 2026 Time: 16:30 EST Status: Resolved
Date: Feb 19, 2026 Time: 15:49 EST Status: Identified
Date: Feb 19, 2026 Time: 15:19 EST Status: Investigating Details: Sparky is struggling to read PDFs, PPTs and Word documents due to an issue with the downstream provider. We are working towards a fix.
Incident 2: Issue identified with downstream provider
Date: Feb 3, 2026 Time: 11:07 EST Status: Resolved
Date: Feb 3, 2026 Time: 10:48 EST Status: Identified Details: We have identified the cause of the disruption as an issue with a downstream provider. We are working with them to resolve it as quickly as possible.
Incident 3: Service disruption under investigation
Date: Jan 29, 2026 Time: 13:24 EST Status: Resolved
Date: Jan 29, 2026 Time: 13:20 EST Status: Investigating Details: We are aware of a service disruption affecting the platform and are actively investigating the issue. Thank you for your patience.
Incident 4: Sparky will be taking a nap 😴
Date: Nov 3, 2025 Time: 03:25 EST Status: Completed
Date: Nov 3, 2025 Time: 03:00 EST Status: In progress
Date: Nov 3, 2025 Time: 00:38 EST Status: Update Details: We will be undergoing scheduled maintenance during this time.
Date: Nov 3, 2025 Time: 00:37 EST Status: Scheduled Details: We will be undergoing scheduled maintenance during this time.
Incident 5: Anthropic Rate Limit
Date: Oct 29, 2025 Time: 16:29 EDT Status: Resolved Details: The downstream provider issue has been fully resolved. All services are now operational. We appreciate your patience throughout this incident.
Date: Oct 29, 2025 Time: 16:29 EDT Status: Update Details: We are continuing to investigate this issue.
Date: Oct 29, 2025 Time: 16:24 EDT Status: Update Details: We are continuing to investigate this issue.
Date: Oct 29, 2025 Time: 16:18 EDT Status: Investigating
Incident 6: Scheduled maintenance in progress
Date: Oct 27, 2025 Time: 23:08 EDT Status: Resolved
Date: Oct 27, 2025 Time: 23:00 EDT Status: Identified Details: We are performing scheduled maintenance to improve platform stability. Some services may be temporarily unavailable.
Incident 7: Issue identified with downstream provider
Date: Oct 27, 2025 Time: 12:38 EDT Status: Resolved
Date: Oct 27, 2025 Time: 10:40 EDT Status: Identified Details: We have identified the cause of the disruption as an issue with a downstream provider.
Incident 8: Scheduled maintenance in progress
Date: Oct 18, 2025 Time: 14:18 EDT Status: Resolved Details: Scheduled maintenance has finished successfully. All services are now fully operational. Thank you for your understanding.
Incident 9: Temporary service downtime during system upgrade
Date: Sep 16, 2025 Time: 23:00 EDT Status: Resolved Details: All services experienced a brief downtime of approximately 4 minutes during the system upgrades. We sincerely apologize for the inconvenience and appreciate your patience.